How Ideas Can Transform
Non-Buyers into Customers
A few months ago my friend was in the midst of web site redesign. Her son, who had just left a web design firm to start his own company, was doing the work for her. Several times she suggested that I might want talk to him.
Believe me, it was the last thing in the world I wanted to do! After just spending tons of money and time on my own site, I wasn't one bit interested in talking to Andrew. What I had was "good enough" for awhile. Sure there changes I wanted to make, but they could wait. Besides, doing business with your friend's kid is dangerous - what if he did a lousy job?
With a gracious smile, I politely declined her offer of assistance. "Maybe in a year or so," I said in my nicest, most discouraging manner. She finally dropped the subject. Needless to say, I was relieved.
Imagine my surprise when I received an e-mail from Andrew a few weeks later. I opened the message and began reading. Sure enough it started, "My mom mentioned ..."
"Poor fellow," I thought, "He must really be desperate for business."
"I took a look at your web site," the letter continued, "and I have some ideas ..."
I was surprised - selling ideas is a high level sales skill. Andrew was new at this, but he had checked out my site and spent time thinking about my business. I was downright curious too. What ideas did Andrew have for me? I had to learn more. I read on. He explained them, but being a non-tech savvy buyer, I was somewhat confused. He started to lose me; I quickly reject any sales pitch cloaked in techie terminology.
Then, what I read next blew me away!
Andrew told me he had copied several pages from my web site onto his. He had actually made the recommended changes so I could 'see' and 'test' what he was talking about. He gave me the URL link.
Of course, I had no choice. I had to see what he'd done to my web site. I clicked through and tried the new software. It was easy. It did what I needed it to do. I saw other definite improvements too.
I was really impressed, but not ready to do anything. Nice as the changes were, I didn't need them; I could live without them. But Andrew didn't give up. He sent an e-mail suggesting we talk about the ideas early the next week.
I stalled. "I'm busy all week," I e-mailed back. "Perhaps the following week."
He wrote back suggesting that setting up a specific time would make it easier for both of us. He gave me some options when he was available. We went back and forth like this for a few weeks, but guess what the end result was ...
That's right. I'm working with Andrew now. I switched my web hosting company to one he suggested; he handled all the details. He's doing a couple projects for me and I know he'll do more in the future. And, I've already recommended him to several people. (If you want help with your web site, his e-mail is firstname.lastname@example.org.)
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